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Player Rules

This is a game that puts your team to test, and challenges your logic and wit. There are no rules on how to play the game other than the three ‘no go’ rules below:

- No physical force is required in solving puzzles in the games.

- No food or drinks are allowed inside the game rooms.

- No recording devices are allowed inside the game rooms.

Some rooms are designed in a linear fashion; in order to progress in the game, players must solve the immediate puzzle before them. While other rooms are designed in open style; players can divide into smaller teams and solve several puzzles simultaneously, but still have to use coordination and teamwork. And there are some rooms that are mix of both.

Human brain is a fascinating subject. It consists of so many areas that are responsible for concentration, observation, logic, imagination, memory, vocabulary, creativity and many others. Puzzles we design are aimed at engaging and challenging each of these mental functions. They are also a fun way to exercise your mind and get your brain to work more efficiently.

Tips on how to get most of your experience:

1. Be organised

In the world of puzzles, most people have a strong preference for one type of puzzle over others. Word people prefer crossword puzzles, visual people prefer jigsaw puzzles and mathematically minded people prefer logic or number puzzles. When in the game, use the strongest side of each member of your team. If you are unsure, taking our challenge is the best way to find out your preference and areas, where you can improve.

2. Teamwork all the way

Some puzzles will require strong cooperation among team members, while others can be more easily solved if looked at from different perspectives. They say two heads are better than one. We say five is even better! Also, when dividing into smaller teams to solve several puzzles simultaneously, remember to always share your discoveries and answers with others – they might be just what they need!

3. Patience is virtue

While some puzzles can be solved through intuition and flashes of insight, other puzzles require a more disciplined approach. If one way is not working, don’t be afraid to try other ways. Involve everyone in the team to get as many different options as possible. If trying different approaches and answers does not work, take a small break and try another puzzle, when possible. This will help you look at things with fresh perspective.

4. Get help

If all else fails – call for help. While our Quest Masters always see what is happening inside the room, they will not give hints unless they are asked to. We would not want to spoil your experience with unwanted or untimed hints. Paraphrasing the famous quote by JK Rowling: remember, help will always be given at Enigma Quests to those who ask for it.

 

FAQ

Why Enigma Quests?

There are escape rooms everywhere and an abundance in London, but what makes ours different? We create fully immersive experiences that let you escape reality for an hour or so. Take a breather from everyday life and get stuck in.

How many players should be in one team?

Based on the amount of puzzles required to be solved within an hour, our existing quests are designed for three to five players.

Teams of two can also give it a go, subject to minimum three players charge.

We have also tested the game with teams of 6, and would not recommend it due to the game being more chaotic and less enjoyable, but if you think your team can handle that, you can book any available slot as usual for a team of 5, and pay £20 surcharge for sixth player upon arrival by card or cash. .

What if my group is larger than 5 players? / Can two teams play simultaneously?

We currently have 2 games that can hold up to a maximum of 5 at a time. This means if the stars align, you can have 10 players playing simultaneously (1 team in each). If you want to play the same quest and really compare your results, book the appropriate amount of back to back slots. Check our availability to see which method suits you best.

What is the recommended age for players?

Due to our experience, players aged 9 and under usually find most of the puzzles too challenging, but there are no restrictions.

Players under 16 must be accompanied by at least one adult per team.

We don’t have maximum age limit, instead encourage players of all ages to try the game.

Can I play if I’m pregnant?

Of course! The game does not involve physical challenges and there is always somewhere to sit down in every room. Players can also leave the game at any time due to any reason.

How long does this experience last overall?

The game itself will last 60 minutes, plus briefing before and debriefing after the game will add up to total of 85-90 minutes.

When is the best time to arrive?

Arrive 15 minutes before your slot time as there is lots to do to get you prepped and ready before your quest. We need to brief you, take extra payments if needed, get your stuff locked away, not only that but you’ll probably need the toilet after that long train ride.

Please note if you arrive later than your start time, the length of your experience will need to be cut. If you are really late, we may not be able to host you at all as we have a tight schedule to allow more people the opportunity to play.

What are the prices for tickets?

 

We have three tier pricing system to accommodate all budgets, and prices* depend on team size:

Team of 3 - from £90; Team of 4 - from £108; Team of 5 - from £120;

Please check the timetable for more detailed pricing.

*All prices include VAT

Can I get a refund or reschedule the booking?

As your quest with us is a live event, we will not be able to offer any refunds under any circumstances.

You are able to reschedule your booking for another day if you give us at least 72 hours’ notice. Anything later than this, there is unfortunately nothing we can do.

If you do not know when you are next able to come, we can cancel your slot and issue you a voucher for the same amount as your booking for you to use at your convenience.

For reschedules or changes in the booking, please contact bookings@enigmaquests.london

Can I join a waiting list if the slot I want is booked?

If the slot you wish to book is unavailable, then please leave your details and information about the slot you want on our waiting list. If anything comes up, a member of the team will be in touch.

Accessibility and special requirements

Unfortunately, the building that we are situated in does not facilitate wheelchair access.

We use music and special affects to create our immersive experiences, but none of them are essential to the success of your mission. If you require anything like this to be changed, we will be as accommodating as possible.

If you have any concerns about any aspect of your experience here, please get in contact with us and we will try our best to make your experience as enjoyable as possible.

The Date I want is not on your website

If you have scrolled all the way to the right on our website and the date you want is beyond that week, do not fret. All that means is that we have not released those slots yet. We release all of our slots 20 weeks in advance so please check back 20 weeks before your desired date.

How to find us

Public transport directions: Best option for arriving is London tube. The closest stations are:

Liverpool Street Station serving Central, Circle, Hammersmith and City lines; it is a 4 minute walk to our location – follow exit signs to Liverpool Street railway station. Once in the station, walk towards platform 1 and keep going straight through shops and on to Eldon Street. You will soon see Wilson Street on your right.

Moorgate station serving Northern, Metropolitan, Circle and Hammersmith and City Lines; it is also a 4 minute walk to our location.

There is a bus stop serving buses number 21, 41 and 141 on Eldon Street, 2 minute walk to our location. Liverpool Street station serves numerous buses, please check here for more details.

Car parking: there are limited pay-and-display parking spaces on Wilson street, as well as a multi-storey parking nearby on NCP Finsbury Square EC2A 1AD (£14 for 2 hours stay, 5 minutes walk to our location) and Broadgate Visitors Car Park, 12 Primrose Street (£7 for 2 hours stay, 6 minutes walk to our location). If arriving by car, please take into account time it will take to find a parking space. Teams late for more than 15 minutes for any reason will be refused admission.

Can I buy a gift voucher for this experience?

Our gift vouchers are an excellent choice for a gift. They do not have an expiry date, so can be used whenever the recipient wants. Simply choose which quest and then how many players you want the voucher for. You can also choose if you want a really fancy voucher to be delivered to the recipient, or if you prefer emailed to you to present as you wish. A voucher cannot be refunded but can be transferred to another quest, so they are pretty flexible. Then if anything changes, just let us know

 

 

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