Frequently Asked Questions

There are escape rooms everywhere and an abundance in London, but what makes ours different? We create fully immersive experiences that let you escape reality for an hour or so. Take a breather from everyday life and get stuck in.

Based on the amount of puzzles required to be solved within an hour, our existing quests are designed for three to five players.

Teams of two can also give it a go, subject to minimum three players charge during peak times.

We have also tested the game with teams of 6, and would not recommend it due to the game being more chaotic and less enjoyable, but if you think your team can handle that, you can book any available slot as usual for a team of 5, and pay £35 surcharge for sixth player upon arrival by card or cash.

Due to our experience, players aged 9 and under usually find most of the puzzles too challenging, but there are no restrictions.

Players under 16 must be accompanied by at least one adult per team.

We don’t have maximum age limit, instead encourage players of all ages to try the game.

Of course! The game does not involve physical challenges and there is always somewhere to sit down in every room. Players can also leave the game at any time due to any reason.

The game itself will last 60 minutes, plus briefing before and debriefing after the game will add up to total of 85-90 minutes.

Arrive 15 minutes before your slot time as there is lots to do to get you prepped and ready before your quest. We need to brief you, take extra payments if needed, get your stuff locked away, not only that but you’ll probably need the toilet after that long train ride.

Please note if you arrive later than your start time, the length of your experience will need to be cut. If you are really late, we may not be able to host you at all as we have a tight schedule to allow more people the opportunity to play.

As your quest with us is a live event, we will not be able to offer any refunds under any circumstances.

You are able to reschedule your booking for another day if you give us at least 72 hours’ notice. Anything later than this, there is unfortunately nothing we can do.

If you do not know when you are next able to come, we can cancel your slot and issue you a voucher for the same amount as your booking for you to use at your convenience.

For reschedules or changes in the booking, please contact bookings@enigmaquests.london

Unfortunately, the building that we are situated in does not facilitate wheelchair access.

We use music and special affects to create our immersive experiences, but none of them are essential to the success of your mission. If you require anything like this to be changed, we will be as accommodating as possible.

If you have any concerns about any aspect of your experience here, please get in contact with us and we will try our best to make your experience as enjoyable as possible.

Public transport directions: Best option for arriving is London tube. The closest stations are:

Liverpool Street Station serving Central, Circle, Hammersmith and City lines; it is a 4 minute walk to our location – follow exit signs to Liverpool Street railway station. Once in the station, walk towards platform 1 and keep going straight through shops and on to Eldon Street. You will soon see Wilson Street on your right.

Moorgate station serving Northern, Metropolitan, Circle and Hammersmith and City Lines; it is also a 4 minute walk to our location.

There is a bus stop serving buses number 21, 41 and 141 on Eldon Street, 2 minute walk to our location. Liverpool Street station serves numerous buses, please check here for more details.

Car parking: there are limited pay-and-display parking spaces on Wilson street, as well as a multi-storey parking nearby on NCP Finsbury Square EC2A 1AD (£14 for 2 hours stay, 5 minutes walk to our location) and Broadgate Visitors Car Park, 12 Primrose Street (£7 for 2 hours stay, 6 minutes walk to our location). If arriving by car, please take into account time it will take to find a parking space. Teams late for more than 15 minutes for any reason will be refused admission.