Frequently Asked Questions

There are escape rooms everywhere and an abundance in London, but what makes ours different? We create fully immersive experiences that let you escape reality for an hour or so. Take a breather from everyday life and get stuck in.

Our traditional escape rooms are designed for two to five players (teams of two will be charged extra at peak times).

We’ve also tested our escape rooms with teams of 6 and would not recommend it; it’s more chaotic and less enjoyable. However, if you think your team can handle that, you can book any available slot as usual for a team of 5 and pay a £35 surcharge for the sixth player upon arrival by card or cash.

Escape Arcade™ is designed around teams of two to four players, with space for dozens of teams to compete across the venue simultaneously. This makes it simple for larger parties, including corporate events, to take part in the Escape Arcade™. We also support solo players within certain games and can provide you with a map of suitable rooms if you play alone.

Due to our experience, players aged 9 and under usually find most of the puzzles too challenging, but there are no restrictions.

Players under 16 must be accompanied by at least one adult per team.

We don’t have maximum age limit, instead encourage players of all ages to try the game.

Of course! The game does not involve physical challenges and there is always somewhere to sit down in every room. Players can also leave the game at any time due to any reason.

Our Escape Rooms last 60 minutes, then before and debriefing after the game will add up 25-30 minutes, making a total of around 85-90 minutes. Escape Arcade™ sessions last for 60 minutes.

Arrive 15 minutes before your slot time as there is lots to do to get you prepped and ready before your quest. We need to brief you, take extra payments if needed, get your stuff locked away, not only that but you’ll probably need the toilet after that long train ride.

Please note if you arrive later than your start time, the length of your experience will need to be cut. If you are really late, we may not be able to host you at all as we have a tight schedule to allow more people the opportunity to play.

As your quest with us is a live event, we will not be able to offer any refunds under any circumstances.

You are able to reschedule your booking for another day if you give us at least 72 hours’ notice. Anything later than this, there is unfortunately nothing we can do.

If you do not know when you are next able to come, we can cancel your slot and issue you a voucher for the same amount as your booking for you to use at your convenience.

For reschedules or changes in the booking, please contact bookings@enigmaquests.london

Our Holborn location is wheelchair accessible. All escape rooms and most other rooms within the arcade are suitable for all players. When you play the arcade, we’ll be able to provide you with a map of the accessible challenges. Unfortunately, the building for our Shoreditch location does not facilitate wheelchair access.

We use music and special effects to create immersive experiences within our escape rooms, but none of them are essential to the success of your mission. If you require anything like this to be changed, we will be as accommodating as possible.

If you have any concerns about any aspect of your experience here, please get in contact with us and we will try our best to make your experience as enjoyable as possible.

We have two locations; Enigma Quests Holborn and Enigma Quests Shoreditch (reopening soon). Go to Enigma Quests Holborn for the Escape Arcade™, alongside our traditional escape rooms World of Witchcraft and Wizardry, The Billion Pound Heist, and Inventor’s Odyssey Through Time.

Reaching Enigma Quests Holborn: We are located at 86 Fetter Ln, EC4A 1EQ, a quick walk from Chancery Lane tube station and Farringdon rail station. For buses, travel to Holborn Circus.

Escape Arcade™ is a brand new experience from Enigma Quests, offering a dizzying array of skill-based challenges in immersive environments. Teams will have an hour to play around a dozen bite-sized challenges out of a potential 30 options. Each takes place in a detailed location, with a unique challenge that could test your agility, aim, deduction, teamwork, or more. An app-based scoring system will track you throughout, giving you an overall score at the end of your hour, with the best scores displayed on our leaderboards.

The games in the arcade are easy to learn and hard to master, and you’ll be in complete control of your experience throughout.

Games in the Escape Arcade™ are designed for teams of two to four. Thanks to the number of rooms available, many teams will be able to play at once. Through this, we’ll be able to support 100s of players across a day, ideal for corporate events.

Yes! We’ve often been asked about solo play in our escape rooms, and have implemented it wherever possible in the Arcade. Many games within the Arcade are available for solo play, each of which will be marked out on your map.

Games within the arcade have a unified scoring system, allowing teams to compete across whatever games they play. Each team will be equipped with an RFID-enabled wristband when they start, which will be used to open each door. Across their hour, scores on each game will be counted and tallied, and displayed through our simple app at the end of the session. The best scores will be displayed on our leaderboards online and throughout the arcade.

This makes it easy to compete with colleagues, friends, and family within the arcade. And when you return to the arcade, you’ll be able to see your earlier scores, letting you compete for a better score on a favourite game, or seek out all new experiences!

While individual sessions can be booked through our website, for larger corporate bookings we ask customers to contact us directly, from which a member of our team can put together a bespoke package. We’ve hosted a huge number of corporate groups, whether for team building, parties, or more. We can facilitate competitions in our traditional escape rooms (collating scores across each team to play them), and our Escape Arcade™ is fantastic for competitive play. We can host hundreds of players a day within the Escape Arcade™ and dozens within our traditional escape rooms.

At our Holborn location, we can also incorporate cocktails at our in-house bar into your corporate packages, alongside food delivery from fantastic nearby locations. Simply tell us what you’re looking for and a member of our team will be in contact with you soon.