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Terms & Conditions

1. General

1.1 These Terms and Conditions apply to the use by any visitor of the Enigma Quests website and the premises, and should be read carefully before any use.

1.2 Nothing in these terms and conditions is intended to affect your statutory rights.

1.3 Enigma Quests is part of Enigma Entertainment Ltd, hereinafter “the Company”. The trademarks and logos displayed on this website are the property of the Company. You are not permitted to use these without the prior written permission of Enigma Entertainment Ltd and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.

1.4 The websites www.enigmaquests.com, www.enigmaquests.co.uk and www.enigmaquests.london, hereinafter “the Website”, are owned and operated by the Company.

1.5 The Company reserves the right to amend the terms and conditions from time to time at its sole discretion without prior notice.

1.6 These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

1.7 The Company does not tolerate any kind of bullying or harassment towards its employees.

1.8 Enigma Quests may contact you from time to time with news and promotions via e-mail or phone.

2. Website use and security

2.1 The company holds the right to amend or vary the website content from time to time at its sole discretion without prior notice.

2.2 The company does its best to supply you with the most up to date and accurate information on the website.

2.3 This website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

2.4 The website may contain hyperlinks to third party websites. The operation of those websites is out of the company’s control and you may use them at your own risk. The company accepts no liability for any damage arising out of use of those websites.

2.5 You are not permitted to link to or use all or any part of the website for any purpose that is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

2.6 You accept that the Internet is not fully secure. The company will take all appropriate steps to protect your information. The company shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any information.

2.7 The company shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (but not limited to) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.

3. Bookings

3.1 The only language available for the conclusion of a contract online is English.

3.2 Only person(s) aged 16 or older are permitted to book a Quest.

3.3 Any purchase on the website is only valid when processed by the company. You will receive a confirmation once your booking is processed.

3.4 If you wish to transfer your booking(s) onto someone else’s name, you must contact the company by either e-mail or telephone at least two hours before the start of the quest. The company reserves the right to refuse this request.

3.5 Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to attend the event will be refused admission.

3.6 You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form, you acknowledge that all details supplied by you to the company are true and accurate.

3.7 This is a live event game, and once the booking is confirmed, we cannot accept any cancellations, reschedules or give any refunds.

3.8 A booking becomes a no-show and entry will be declined if the team is late 15 minutes or more. In this situation the money is not refundable and the booking is not changeable.

3.9 If the team is late for less than 15 minutes, depending on availability, the time in the room will be decreased accordingly.

3.10 The teams are encouraged to arrive not earlier and not later than 15 minutes prior to start of the booking. This will ensure they are briefed about the rules and the story of the quest.

4. Price and Payment

4.1 The price of a quest is stated on the Booking section of the website.

4.2 The price is set according to number of people in a room (maximum 5 persons) and to the timing of the week.

4.3 The prices are subject to change without prior notice.

4.4 Full payment is required at the time of booking.

4.5 Any major credit or debit card is accepted.

4.6 Bookings can be made online on the website.

4.7 In a situation, where the number of people attending is less than it was booked for initially, the price difference will not be reimbursed.

4.8 In a situation, where the number of people attending is more than it was booked for initially (maximum 5 persons per room), the price difference can be settled upon arrival to the event.

4.9 No discount or offer can be used in conjunction with other discount or offer with the same booking.

5. Contact details

5.1 If you wish to contact the company, you can do so using any of the following methods:

E-mail: hello@enigmaquests.london

Post: Enigma Quests, 2-12 Wilson Street, London, EC2M 7LS

Phone: +447503030060

6. Safety and Rules on the Premises

6.1 The Quest is designed for a team of 3 to 5 people per room.

6.2 To be admitted, you must confirm the full name of the booker and might be asked to confirm phone number and/or e-mail address the booking confirmation was sent to.

6.3 Please arrive promptly; you may be listed as a no show if you are late.

6.4 Due to the nature of the game, no recordings can be taken inside the room; that includes (but not limited to) the use of mobile phones, recording devices (video or audio) and cameras. The use of such devices in the room is not permitted at any time.

6.5 Lockers are provided for storing personal belongings, while visitors are engaged in the event.

6.6 The company expects visitors not to disclose any details of the Quest directly or indirectly to the public.

6.7 Visitors on our premises must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees performing safety and security responsibilities.

6.8 Each attendee will be instructed before their event by one of the employees of the company. After learning the rules of the game, each player will participate in the game at their own risk. The company is not liable for any personal or equipment damages caused by not following the rules described before the event.

6.9 By understanding the nature of the event, you declare yourself fit and able to participate.

6.10 The company is entitled to charge the visitors for any damage which is intentional and/or caused by misuse of items.

6.11 Drinks or food are not allowed to be brought into the room.

6.12 People under influence of alcohol or drugs might be turned away and their game stated as no-show. The company reserves the right to refuse entry to any visitors who are disruptive and/or under the influence of illegal substances.

6.13 The minimum age for unaccompanied players is 16. Players aged 15 and under must be accompanied by at least 1 adult per room.

7. Photos

7.1 Photos of each team will be taken during and at the end of the game

7.2 Photos may be uploaded to social media sites without names. If you wish your photo to be removed, please let us know by e-mailing your name and date you attended the event to remove@enigmaquests.london

7.3 If you wish to tag your friends in the photos uploaded, we will assume you have their permission to be tagged in the photo.

7.4 Comments of the photos uploaded will be moderated by the page admin, and any inappropriate, unrelated or insulting comments will be removed.

8. Privacy policy

8.1 This privacy policy describes how the company collects, uses, maintains and discloses personal and non-personal identification information of each user of the website.

8.2 The Company collects and stores your personal details without disclosing it to any third party and is dedicated to ensure that the privacy of your personal information is protected.

8.3 Personal identification information from Users can be collected in a variety of ways, including, but not limited to, when Users visit the Website, register on the Website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on the Website.

8.4 We will collect personal identification information from Users only if they voluntarily submit such information to us.

8.5 The Website may use “cookies” to enhance User experience. User’s browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Website may not function properly.

8.6 We may collect non-personal information about Users whenever they interact with the Website. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to the Website, such as the operating system and the Internet service providers utilised, and other similar information.

8.7 The Company may collect and use personal information of users for following purposes: to improve customer service; to improve our website; to personalise user experience; to run a promotion, survey or other site feature; to send periodic emails; and other purposes.

8.8 We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information stored on the Website.

8.9 We respect your privacy and will treat any personal information you give to us with the utmost care and security, and in accordance with the guidelines set forth in the UK Data Protection Act 1998 and this Privacy Policy, and will not use any such information in ways to which you have not consented.

8.10 We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Website, or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

8.11 Users may find advertising or other content on the Website that link the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from the Website. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, which has link to our website, is subject to that website’s own terms and policies.

8.12 Enigma Entertainment Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

8.13 By using this Website, you signify your acceptance of policy. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.

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